Trusted by healthcare professionals.
Questions & answers
Clear answers before checkout or upload.
Privacy, reports, file upload, turnaround, and what to expect.
We explain things plainly so you can move forward with confidence.
Privacy by design, security in practice.
You can delete your data whenever you choose.
We never sell your personal or genomic data.
Which DNA test should I buy for a Spoke DNA report?
If you already have 23andMe, AncestryDNA, MyHeritage, Living DNA, or FamilyTreeDNA, start with that file. If you are buying mainly to create a raw DNA file for Spoke, MyHeritage is often the lowest-cost starting point when on sale, but prices, shipping, and subscription trials change.
Read guideCan I use 23andMe raw data for a health report?
Often, yes, if you have downloaded the raw data file and the marker coverage is suitable. The result should be treated as prevention and discussion support, not as a diagnosis or a replacement for clinical genetic testing.
Read guideWhat is the safest way to interpret raw DNA health data?
The safest approach is to treat raw DNA as context, not certainty: check file quality, separate strong evidence from weak associations, add family and health context, keep sensitive topics opt-in, and confirm important findings clinically.
Read guideWhat can a raw DNA health report tell me?
A good raw DNA health report can help prioritize prevention questions, explain selected genetic tendencies, and identify topics worth checking or discussing. It cannot diagnose disease or tell you exactly what will happen to your health.
Read guideDo I need labs or family history for a DNA report?
You do not always need labs or family history, but they often make interpretation more useful. They help separate a genetic signal worth checking from one that should simply be noted.
Read guide1Do you diagnose disease?
No. The report is designed for prevention review, context, and clinician conversation. It does not diagnose disease or tell you to start, stop, or change medication.
2Do I upload my raw DNA file on the public page?
No. The public page explains the service and checks basic fit. If your file is suitable, upload happens later through the secure portal with explicit consent.
3Which DNA files are most suitable?
The first release works best with raw DNA exports from providers such as MyHeritage, 23andMe, and AncestryDNA. Living DNA, FamilyTreeDNA, whole-genome VCFs, and unusual files can be checked by our team before checkout.
4Which DNA test should I buy if I do not have one yet?
If you are buying mainly to create a raw DNA file for Spoke, MyHeritage is often the lowest-cost starting point when on sale. Check the live price, shipping, trial terms, country availability, and raw-data download support before ordering.
5Can I delete my genome file later?
Yes. Raw genome deletion is part of the secure portal flow. Released reports and audit records can remain available without keeping the original raw file.
6Do you sell or reuse genetic data?
No. Your data is used to assess fit, run the report workflow, and deliver the report unless you give separate consent for another use.
7What makes this different from an automated raw DNA report?
The report is built around context: your stated goals, family history, available labs, current screening status, and the strength of evidence behind each signal.
8Do I need recent labs?
No, but labs can make the interpretation more useful. If you have recent biomarkers, they can help separate a genetic signal worth acting on from one that should simply be noted.
9Can clinical marker reports be included?
Yes, when provenance is clear. Clinical genetic reports, lab PDFs, or relevant medical context can be reviewed separately from consumer raw DNA data.
10Can I choose what topics are included?
Yes. Intake is designed to capture your goals and boundaries, so the report can focus on useful prevention questions rather than every possible trait.
11How fast is the report?
Your Genome Action Plan is usually ready within 4 business days. We check the uploaded DNA file, run trait-specific genome analyses, prioritise the most useful findings, prepare your practical next steps, and review the report before delivery. Timing can vary if a file needs review by our team or early customer capacity is full.
Curious what you will receive?
See a sample report and explore what is included.