Access reports or delete a raw genome
Use your secure portal for report access and available file controls.
Trust centre
Your DNA stays yours.
We use your file to create the report you request. Research and sensitive findings are optional. We do not sell your data or share it with employers or insurers, and you can ask us to delete it.
From report choice to deletion
What happens to your DNA file.
- 01
Choose and buy
Choose a report and pay securely without finding or uploading your DNA file first.
- 02
Upload when ready
Review consent and upload your file through the secure portal. The exact file must pass compatibility checks before analysis starts.
- 03
While we prepare it
Your file is used to create the report you requested. Spoke Bio maintains the evidence framework, prioritisation rules, and quality controls used to produce it.
- 04
When processing is complete
Raw genome deletion is supported. You can also request an export or wider deletion from us.
Your raw DNA file is stored encrypted and used to provide your report and any updates you request. It is never sold or shared with insurers. You can delete the active raw genome file in the portal when processing is not running. Encrypted backups or object versions may remain until their configured expiry window, and released reports and audit records may remain unless you make a broader privacy request.
Four commitments
The important part, in plain language.
- Sale of personal or genomic data
- Never
- Sharing with employers or insurers
- No
- Research or model training
- Off unless you opt in
- Sensitive findings
- Your choice
Your controls
You can reach a person when it matters.
The portal handles everyday access. Privacy and security questions come directly to us.
Request an export or wider deletion
Email us for a copy, correction, report deletion, or account deletion request.
Report a security concern
Tell us privately about a suspicious link, account issue, or vulnerability.
The fuller detail
Know what is collected, why it is used and where the limits sit.
What we collect
We collect the contact details, intake answers, consent records, uploaded DNA file, optional supporting context, report files, and security records needed to provide and protect the service.
What we use it for
We use this information to check file fit, prepare the report you requested, protect the service, and deliver the result through your secure portal. Identity records are kept separate from genomic files and report artifacts.
The choices you retain
Sensitive report areas remain off unless you choose them. Research, model training, partner enrichment, and public database upload also require separate consent. You can request access, correction, export, raw-file deletion, or wider deletion.
What we never do
We do not sell personal or genomic data or provide it to employers, insurers, data brokers, or marketing marketplaces. We do not reuse it for research or model training without separate consent.
Service providers and change
Spoke uses providers for hosting, authentication, storage, payments, email, and monitoring. Stripe receives payment information, not your DNA file or report findings. A shutdown or ownership change does not expand permitted use; where legally possible, customers receive notice, an export window, and a deletion option.
Security reporting
Tell us if something does not look right.
Email security@spokedna.com with the affected URL, steps to reproduce, observed impact, and whether customer data may be involved. If you encounter customer data, stop testing and contact us immediately.
You may report issues affecting the public website, portal, upload and download flows, authorisation boundaries, or exposed API routes. Do not access or alter customer data, disrupt the service, use social engineering, abuse payments, send spam, or run high-volume automated scans.
When you’re ready
Keep control of what happens next.
Spoke reports are educational and are not a diagnosis or a substitute for clinical testing or medical care. Privacy questions and requests come directly to privacy@spokedna.com.