Contact
Tell us what you are trying to understand or arrange. We will help you find the right route without asking for genetic data in an ordinary email.
A useful first message
A short description is enough. You do not need to include genotypes, report findings, medication details, or other sensitive health information to start a conversation.
“The first step should feel clear, private, and proportionate.”
Choose a route
Prospective customers can choose a report directly or use the optional file check if their DNA file is already to hand. Support, media, partnership, and privacy messages open an addressed email draft.
Choose and pay without finding the file first, then upload securely when you are ready.
Use the optional private browser check if you want compatibility reassurance before choosing.
For support with an existing Spoke DNA journey, account, purchase, or released report.
Share the topic, organisation, deadline, and the kind of conversation you have in mind.
Use the dedicated privacy route for data controls, access, deletion, or retention questions.
Contact boundaries
For prospective customers
Buy securely without finding the file first, then upload when you are ready. The browser-only file check remains available if you want reassurance before choosing.