Contact
Tell us what you are trying to understand or arrange. We will help you find the right route without asking for genetic data in an ordinary email.
A useful first message
A short description is enough. You do not need to include genotypes, report findings, medication details, or other sensitive health information to start a conversation.
“The first step should feel clear, private, and proportionate.”
Choose a route
Prospective customers can check fit immediately. Support, media, partnership, and privacy messages open an addressed email draft.
Use the free private fit check before uploading, choosing a report, or paying.
For support with an existing Spoke DNA journey, account, purchase, or released report.
Share the topic, organisation, deadline, and the kind of conversation you have in mind.
Use the dedicated privacy route for data controls, access, deletion, or retention questions.
Contact boundaries
For prospective customers
It is free, private, and happens before payment. Your raw DNA is checked securely only when you choose to continue.